How to uninstall EZVIZ Studio on Windows

EZVIZ Studio (萤石云视频) keeps your cameras, recordings in the cloud and account with EZVIZ, so removing the Windows app does not delete them. Recordings or snapshots you saved to this PC stay in the folder you chose; check where the app saves them before you remove it. The installer also adds two helper programs, update_server and status_check, as their own entries in Installed apps, and one of them stays behind. This guide covers EZVIZ Studio installed machine-wide from the official installer on ys7.com.

Quit EZVIZ Studio first

Close the window and quit from the tray icon if it has one, then check Task Manager (Ctrl+Shift+Esc). EZVIZ Studio asks for administrator access when it starts. The installer also starts a background updater, SPUpDateServer.exe, that keeps running on its own and starts at sign-in through the SPUpDateServerrun entry in Settings › Apps › Startup.

Remove the app with its own uninstaller

Go to Settings › Apps › Installed apps, find Ezviz Studio, and choose Uninstall. Because it is installed for all users, Windows asks for administrator approval.
Back in Installed apps, look for update_server. In this test it was still installed after EZVIZ Studio was gone, with its startup entry. Uninstall it too if no other Hikvision or EZVIZ software on this PC needs it. status_check went with EZVIZ Studio in this test; remove it too if it is still listed.

The installer also added Microsoft Visual C++ 2008 and 2013 runtimes. Other apps use them, so leave them.

Where the data lives

Location	What it holds	What to do
`%ProgramFiles(x86)%\Ezviz Studio`	Program files	The uninstaller removes it
`%ProgramFiles(x86)%\hik\update_server` and `%ProgramFiles(x86)%\hicloud\update_server`	The background updater	Remove with the `update_server` entry in Installed apps
`%USERPROFILE%\shipin7_update_temp`	Temporary update files	Safe to remove once the app is gone
Visual C++ 2008 and 2013 runtimes in Installed apps	Runtimes other apps use too	Leave them

Check the result

Run these read-only commands after the uninstall finishes:

Get-Process SPUpDateServer -ErrorAction SilentlyContinue
Test-Path "${env:ProgramFiles(x86)}\Ezviz Studio"
Test-Path "${env:ProgramFiles(x86)}\hik\update_server"
Test-Path "$env:USERPROFILE\shipin7_update_temp"
Get-ItemProperty "HKLM:\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run" -Name SPUpDateServerrun -ErrorAction SilentlyContinue

Get-Process listing a process means the background updater is still running; uninstall update_server or end it in Task Manager.
Test-Path on the Ezviz Studio folder returning False means the program folder is gone.
Test-Path on hik\update_server returning True means the updater is still installed.
Test-Path on shipin7_update_temp returning True means the temporary update files are still there and can go.
Get-ItemProperty returning values means the entry remains. With no output, check for permission or other query errors before deciding that it is absent.

Account

Uninstalling does not delete your EZVIZ account, unbind your cameras, or cancel a cloud recording plan.

What Mole lists

For EZVIZ Studio installed machine-wide:

The program folder goes with the app row, and both Start Menu shortcuts and the desktop shortcut are selected by default.
update_server is not part of EZVIZ Studio's review; it shows as an app of its own in Mole's Apps list, and its sign-in entry shows in Mole's Startup list.
%USERPROFILE%\shipin7_update_temp is not listed; check it and remove it yourself.
The Visual C++ runtimes are not listed.

What this test covered

Tested on September 26, 2026 with EZVIZ Studio installed machine-wide from the official installer on an ARM64 test VM. The app asked for administrator access at start and its processes were not recorded. Every listed row was ticked and removed in this test. Not verified: signing in, cameras and local recordings.