How to uninstall Jump Desktop on Windows

Jump Desktop keeps your saved computers in the app's own data and, if you sign in, in your Jump account; note down any connections you set up by hand before you remove it. The computers you connect to are not affected: Jump Desktop Connect, which you install on those computers, is a separate app. This guide covers Jump Desktop installed machine-wide with the installer from jumpdesktop.com.

Quit Jump Desktop first

End any open remote session, then quit Jump Desktop from its window or tray icon. Check Task Manager (Ctrl+Shift+Esc) for any JumpClient.exe still listed before you uninstall.

Remove the app with its own uninstaller

Go to Settings › Apps › Installed apps, find Jump Desktop, and choose Uninstall. It is a machine-wide Windows Installer package, so Windows asks for administrator access. The uninstaller removes Program Files\Phase Five Systems\Jump Desktop and the Start Menu shortcut.

Where the data lives

Location	What it holds	What to do
`%LOCALAPPDATA%\Jump Desktop`	Per-user app data	Keep it if you are reinstalling soon; remove it for a clean start
`%ProgramData%\Phase Five Systems\Jump Desktop`	Machine-wide app data	Safe to remove once the app is gone
`%ProgramData%\Phase Five Systems`	The publisher's folder, empty once the app is gone	Empty; remove it yourself if nothing else from Phase Five Systems is installed
`HKCU\SOFTWARE\Jump Desktop`	Settings	Keep it if you are reinstalling soon; remove it for a clean start
`HKCU\Software\Classes\.jdz`	The `.jdz` file type key	Harmless; leave it or remove it

Check the result

Run these read-only commands after the uninstall finishes:

Get-Process JumpClient -ErrorAction SilentlyContinue
Test-Path "$env:ProgramFiles\Phase Five Systems\Jump Desktop"
Test-Path "$env:LOCALAPPDATA\Jump Desktop"
Test-Path "HKCU:\SOFTWARE\Jump Desktop"
Get-ChildItem "$env:ProgramData\Phase Five Systems" -ErrorAction SilentlyContinue

No output from Get-Process only means this query observed no matching process; a suppressed error leaves the running state unknown.
The first Test-Path returning False means the program folder is gone.
The next two returning True mean your app data and settings are still there, which is expected unless you removed them yourself.
Get-ChildItem returning nothing cannot distinguish an empty, absent or unreadable publisher folder; a listed Jump Desktop folder means its machine-wide data is still there.

Account and subscription

Uninstalling does not cancel a Jump Desktop purchase or subscription and does not sign you out of your Jump account on other devices.

What Mole lists

For Jump Desktop installed machine-wide from the vendor installer:

The program folder goes with the app row. The Start Menu shortcut and a row grouping Windows' own records of when you opened the program are selected by default.
%LOCALAPPDATA%\Jump Desktop, %ProgramData%\Phase Five Systems\Jump Desktop and HKCU\SOFTWARE\Jump Desktop are listed but not selected, since they may hold your settings.
The jump:// link and the JumpDesktop.JdzArchive file type registration, which point at the removed program, are selected by default and backed up to a .reg file before removal.
The empty Phase Five Systems folder in %ProgramData% and the .jdz extension key are not listed.

What this test covered

Tested on September 28, 2026 with Jump Desktop 10.15.31.0 installed machine-wide with the installer from jumpdesktop.com, and removed with its Windows Installer uninstaller. Every listed row was ticked and removed in this test. Not verified: saved computers, a signed-in Jump account, or a remote session.